Frequently Asked Questions (FAQ)

Where can I purchase authentic Jenny Bakery products in Hong Kong?
1. TSIM SHA TSUI (九龍尖沙咀): Shop 42 on First Floor (access via stairs), Mirador Mansion, 54-64B Nathan Road, Tsim Sha Tsui, Kowloon.
2. SHEUNG WAN (香港上環): 15 Wing Wo Street, Sheung Wan, Hong Kong.
Where can I buy authentic Jenny Bakery products in Singapore?
1. Purchase online with delivery or self-pickup at https://JennyBakery.sg
2. TANGS at TANGS Plaza: 310 Orchard Road, Basement 1, Singapore 238864
3. TANGS Vivocity: 1 Harbourfront Walk, #02-189, Singapore 098585
Where can you buy authentic Jenny Bakery products in Malaysia?
Buy online with delivery https://jennybakerymy.com
Where are the Jenny Bakery cookies for Singapore made?
1. All cookies are produced in the same factory that supplies our Hong Kong retail stores.
2. There is no difference in the baking or packing process for the Hong Kong and Singapore markets
3. The only distinction is the “Imported-By” label on the can, which varies by country.
Where are Jenny Bakery products produced?
1. All Jenny Bakery products are exclusively manufactured at:
  21/F Kam Man Fung Factory Building, 6 Hong Man Street, Chai Wan, Hong Kong. (This information is also printed on the side of each can)
2. Jenny Bakery DOES NOT operate any other manufacturing facilities outside of Hong Kong.
Are any ingredients in Jenny Bakery products sourced from China?
NO, none of the food ingredients in Jenny Bakery products are sourced from China.
How are the cookies imported from Hong Kong to Singapore?
1. Jenny Bakery Singapore uses premium forwarding services (by sea or air) to transport cookies from Hong Kong.
2. The cookies are carefully packed in large pallets that require gentle handling, with no stacking allowed to preserve product quality.
3. Upon arrival in Singapore, Team Jenny conducts thorough visual inspections of all boxes before distributing them to customers or retail stores.
Are Jenny Bakery products suitable for vegetarians?
1. 1. Jenny Bakery products contain eggs and butter (dairy).
  2. If you follow a lacto-vegetarian (dairy but no eggs) or ovo-vegetarian (eggs but no dairy) diet, you can consume our products.
  3. However, they are not suitable for vegetarians who avoid both dairy and eggs.
Are Jenny Bakery products suitable for vegans?
NO, Jenny Bakery products are not suitable for vegans, as they contain dairy and eggs. Vegans avoid all animal products, including milk and eggs, and therefore our products do not meet vegan dietary requirements.
Are Jenny Bakery products gluten-free?
NO, Jenny Bakery products contain wheat and are not suitable for a gluten-free diet. Gluten is a protein found in wheat and related grains like barley and rye, and it helps give dough its structure and elasticity
Are Jenny Bakery products suitable for a lactose/dairy-free diet?
NO, Jenny Bakery products are not suitable for a lactose or dairy-free diet, as they contain milk.
Do Jenny Bakery products contain “gelatin”?
NO, Jenny Bakery products do not contain “gelatin”. Gelatin is a colorless, flavorless substance derived from animal collagen, often used as a gelling agent in foods, pharmaceuticals, and cosmetics. It is not suitable for vegetarians or vegans, but it is not present in our products.
Are Jenny Bakery products nut-free?
1. 1. The following products contain nuts
    - “8Mix Cookies”
    - “Macadamia Cranberry Nougat candy”
    - “Walnut & Dates Candy”.
  2. While other products do not contain nuts, cross-contact may occur as the same equipment is used during the production of nut-containing items. Therefore, we do not recommend Jenny Bakery products for individuals with severe nut allergies, especially those prone to anaphylactic reactions.
Are Jenny Bakery products halal?
1. 1. 1. Jenny Bakery products sold in Hong Kong and Singapore are made without pork, lard, or alcohol.
    2. However, we have not yet applied for halal certification, though we may consider it in the future.
Why is the shelf life of Jenny Bakery products so short?
1. Jenny Bakery products have a short shelf life because we do not use any preservatives or artificial coloring.
2. Additionally, all our ingredients are GMO-free certified. This ensures the products are made with natural, high-quality ingredients.
Can you consume Jenny Bakery products after their “Best Before” date?
1. 1. If unopened and less than 2-4 weeks past the “Best Before” date, Jenny Bakery products are generally safe to consume.
  2. However, the butter flavor and aroma may not be as pronounced. While it is still safe, we recommend enjoying our products before the “Best Before” date for the best quality.
What is the best way to store the cookies?
1. 1. Before Opening: If the can seal tape is intact, you can safely leave the cookies in the original can, away from strong heat and direct sunlight. They will remain fresh until the “Best Before” date without losing any flavor.
  2. After Opening: Once you have removed the can seal, we recommend consuming the cookies within 1-2 weeks if kept in the original can. However, for optimal freshness, we strongly suggest transferring the cookies to a Tupperware airtight container. In this way, they can last until the “Best Before” date.
  3. Special Note for Crispy Products: The following crispy products may lose their crispiness (become non-crispy) within 1-2 weeks after opening the seal. Therefore, we strongly recommend storing them in a Tupperware airtight container immediately after opening:
    Almond Flakes
    Macadamia Cocoa Crisp
Can you store the cookies in the freezer or fridge to maintain the shelf life?
1. 1. We strongly do not recommend storing the cookies in the freezer or fridge. Condensation from these environments can negatively affect the taste and texture of the cookies.
  2. Storing them in the fridge or freezer will compromise the “melt in your mouth” experience that our cookies are known for.
Can you heat the cookies in the oven before consumption?
YES, you can heat the cookies in the oven for a different and delightful experience. Preheat your oven to 150-200°C, place the cookies inside, and bake for 3-5 minutes. Enjoy the cookies while they are hot for an enhanced taste.
Can I cancel my order once I have paid using the online system?
Please refer to our Cancellation Policy for details on order cancellations after payment has been made.